Return & Refund Policy – Coldzzz Gadgets

At Coldzzz, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

You can request a return if:

• The product is damaged
• Wrong item was delivered
• Product is not working properly
• Item is missing parts/accessories

To be eligible:

• Product must be unused and in original packaging
• Return request must be made within 3 days of delivery
• Unboxing video is required for damaged or wrong item claims

2. Non-Returnable Items

We do not accept returns for:

• Used products
• Physical damage caused by customer
• Change of mind after order confirmation
• Items without original packaging

3. Refund Policy

• Once the returned product is received and inspected, refund will be processed within 5–7 working days
• Refunds are sent through:
  • Bank Transfer
  • Easypaisa
  • JazzCash

4. Exchange Policy

• Exchanges are available for defective or damaged gadgets only
• Exchange requests must be approved by our support team first

5. Order Cancellation

• Orders can be cancelled before shipping
• Once shipped, cancellation is not possible

6. Contact Support

For return or refund requests, contact us:

• Instagram / WhatsApp Support
• Response Time: 24 Hours